• We ship to Europe and Asia.
  • For more than 14 years on the market
  • More than 50.000 articles constantly on stock

Replacement Parts


Unfortunately, errors at the sorting and manufacturing flaws can not completely be excluded. We will of course assist you in obtaining a replacement in case you received a faulty item .

In order to do so we will need the following data from you:
- name of the article
- producer article number (on the packing)
- your agreement to pass on your address data to the producer

Whenever it is possible, we will take care of a replacement ourselves.



The producers Clementoni, Jumbo, Ravensburger and Schmidt however have their own replacement service.

For the producer-cared replacement service the process is slightly different :

Please cut the bar code (EAN-Code)out of the jigsaw-box. It is important that the number below the bar code is identifiable. Please send the following things in a letter to the producer:
- the bar code
- the pieces which surround the missing one. Not neccessary for Clementoni products.
- a short cover letter with your adress, your telephone number and your request(fittings)
- a proof of purchase if available
- Jumbo needs the account card in the form of the Jumbo elephant 

- It is possible, that you will get a complete new puzzle instead of only the missing pieces. This varies from producer to producer.



The address of Clementoni is:
Clementoni GmbH
Augustinusstr. 11a
D-50226 Frechen


The address of Jumbo is:
Jumbo Spiele GmbH
Wasserburg Haus zum Haus
D-40878 Ratingen



The addresses of Ravensburger are:

USA:

Ravensburger / F.X. Schmid USA, Inc.
One Puzzle lane,
Newton, NH 03858
USA


UK:

Ravensburger Ltd.
Unit 1, Avonbury Business Park
Howes Lane
Bicester
OX26 2UB, GB



The address of Schmidt is:
Schmidt-Spiele GmbH
Kundenservice
Ballinstr. 16
D-12359 Berlin

1UVP = Our previous price    * VAT included not including shipping costs
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